- Is your website on ON of OFF in the dashboard
Here is the solution:
- Verify that the “getsmily_id” is the one associated with the domain on which you noticed the bug; view it in the source code of the page and then compare it to the one you find in your account (via https://www.getsmily.com/login)
It is important to know that there is only one “emolytics_id” per domain. If you want to measure multiple sites, you will have to create multiple “getsmily_id”.
We do this for security reasons and data consistency.