How it works

How does the Emoscore work?

The Emoscore was a performance indicator that uses the formula based on a scientific method taking into account multiple dimensions that is further translated into a simple figure. Owing to those data you can take informed decisions on various aspects of the business: resources allocations, marketing investments, partnership evaluation, customer relationship measurement or customer emotion management.
We have updated and tinkered with the formula to increase its practical use. Our new formula is called the “Experience Index”.

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